Who we help:

Built for growing organizations that can’t afford downtime

Whether you’re a healthcare practice, multi-location business, or a lean team scaling fast, we help you run a more reliable IT operation with predictable support and clear accountability.

Common situations we fix:

• Too many recurring issues and “fire drills”

• Security gaps (phishing, unmanaged devices, outdated systems)

• Unclear ownership between vendors / internal staff

• Compliance pressure (especially in healthcare)

• Slow response times from current IT provider

Managed IT services that cover the full stack

Help Desk & User Support
Fast resolution for day-to-day issues, onboarding/offboarding, and escalation support.

Proactive Monitoring & Maintenance
24/7 monitoring, patching, hardware health, and issue prevention (not just ticket response). (This proactive framing matches what ranks well across Cleveland MSP competitors.)

Cybersecurity Management
Baseline security controls, endpoint protection, identity access practices, and remediation guidance.

Cloud & Microsoft 365 Management
Account administration, security settings, email reliability, licensing, and access governance.

Backup, Recovery & Business Continuity
Backups you can trust, recovery planning, and ongoing verification—not “set it and forget it.”

Device Management (MDM)
Especially valuable for healthcare teams using mobile devices—remote updates, enforced policies, and tighter control of sensitive data.

Healthcare IT support with HIPAA-minded operations

If you handle ePHI, you need IT that behaves like it matters.

We support healthcare teams with:

• Secure user access and device controls

• Mobile device management for clinician workflows

• Backup/recovery planning and operational safeguards

• Documentation and IT process discipline that aligns with HIPAA expectations

(Keep this “HIPAA-first” section, but don’t let it dominate the entire page like it does today.)

Why organizations choose Knowtion

Proactive by design – we’re aligned to prevent issues, not profit from emergencies.
Local Cleveland-area coverage – based in Northeast Ohio, with support that can go onsite when needed.
Standards & compliance awareness – especially for regulated environments.
Clear onboarding + accountability – you’ll know what’s being managed, what’s improving, and what’s next.